Rental Home Management

and Leasing




Rental Home Residents

Frequently Asked Questions


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Q.
How long have you been in the property management business?


A.
More than 25 years. We started in business in 1987 and we have occupied the same offices since 1994.

Q.
How long does it take to get an application approved?


A.
generally about 48 hours of submitting a completed application. It depends on how long it takes to confirm your employment information and rental history. It helps us greatly if you provide us with accurate phone numbers for your employer and former landlords. It is our desire to get back to you as soon as possible.

Q.
Do you charge a rental application fee?


A.
Yes. A fee is changed for each applicant 18 years of age or above. The maximum fee is set by law and is adjusted each year. The fee is payable at the time the application is completed.

Q.
How long do you hold a rental once the application is approved?


A.
A rental will be held up to 48 hours after we have communicated to you that your rental application has been approved.

Q.
Is it possible for us to pre-qualify for a rental property?


A.
Absolutely. Simply print out and complete our rental application form to get started.

Q.
Can I make repairs myself and deduct the cost from my rent?


A.
No. All maintenance must be brought to the immediate attention of Coast. We will promptly arrange to have repairs made. Please use our maintenance request forms on the website.

Q.
What should I do if I am locked out of my home?


A.
You will need to hire a locksmith at your expense to obtain entry.

Q.
What should I do if I lose my keys?


A.
We will rekey your rental home for safety purposes and provide you with a new key at your expense. If you are locked out, you will need to hire a locksmith at your expense to obtain entry.

Q.
Who is responsible for repairs in my rental home?


A.
Unless the repair was a direct result of something you did or should have done, the owner is responsible for repairs.

Q.
Can I get a pet?


A.
It depends on your lease. Many home owners do not permit pets. If a pet is allowed, it will be necessary for you to sign a Pet Agreement and a larger security deposit may be required. It is important that you check with us before obtaining a pet.

Q.
Will you agree to a lease where the rent is due on a day other than the first day of each month?


A.
No. Since we manage many rentals, it is important that we maintain a high degree of uniformity. This minimizes mistakes and misunderstandings, and it also helps keep our management fees (and your rent) as low as possible.

Q.
To whom do I write my rent check?


A.
Please refer to your lease for this information.

Q.
Will I be notified before a repair person enters my unit?


A.
Absolutely. You will receive a minimum of 24 hours notice unless there is an emergency. The notice will be posted on your door by the manager and we will attempt to leave you a voice mail or email message as well. Also, the repair person will always “knock” first and delay entry by at least 15 seconds. We respect your right to privacy.

Q.
What should I do if I need routine maintenance?


A.
You should complete our Maintenance Request Form and deliver it to the manager in person, by email, by fax, or by mail. We will contact you upon receipt of the request to discuss the repair.

Q.
Can I paint the walls of my rental home another color at my own expense?


A.
Possibly. It depends on the color and the length of the remaining term of your lease. Call us to discuss your proposal before you repaint. Approval is required.

Q.
What happens if I must vacate my rental before the end of the lease?


A.
You are legally required to pay the rent through the end of your lease but the landlord is required to release the unit to a qualified renter as soon as possible in order to minimize your liability. It is not in your best interest to vacate the property before the end of the lease term, but if you are required to do so, you should provide as much notice as possible so the landlord can re-rent the property quickly. It is also wise to leave the property in good condition in order to minimize the cost of getting the property ready for the next renter.

Q.
Can I sublease my rental?


A.
No. Subleases and assignments are not permitted under the terms of the lease.

Q.
If I am short of money, can I use my credit card to pay the rent?


A.
You can use a Visa or Master Card to pay all or a portion of your monthly rent. Instructions are on this site. There will be a small service charge added to cover costs. The only exception is that you may not pay the first month’s rent or security deposit with a credit card. These must be paid with a money order or cashier’s check.

Q.
Can I use my security deposit for the last month’s rent?


A.
No. You must pay the last month’s rent in accordance with the terms of the lease. A failure to pay the last month’s rent would be a breach of the lease terms that would lead to an unlawful detainer (eviction) suit being filed. This is a certain way of severely harming your credit.

Q.
When I move out, how long will it take for me to get my security deposit returned?


A.
You will receive an accounting showing any deductions and a check within 21 days of the date that you completely vacate the premises. Please be certain to provide us with a forwarding address so your check is not delayed.

Q.
How do you prorate the rent when a tenant moves in?


A.
If you move in before the 15th day of the month, we prorate the rent. If you move in on or after the 15th, we collect a full month’s rent and prorate the second month’s rent.

Q.
Can I hold a yard or parking lot sale at the property where I rent?


A.
No. These types of activities are likely to violate the rules of the homeowner association.

Q.
How do you handle rentals to roommates?


A.
Roommates are equally and fully responsible under the terms of the lease including the payment of rent. The security deposit shall be refunded (subject to any legal offsets) only when all roommates have completely vacated the premises. No partial refunds will be made. If there is a dispute among or between roommates, the dispute must be resolved by the roommates. We will not get involved in such a dispute and will not assist one roommate in getting another to leave. If the existing tenant or tenants desire to add a roommate, the prospective roommate must complete an application and be approved like any other rental applicant.

Q.
How do you suggest I handle a situation where my neighbor plays loud music late at night when I’m trying to sleep?


A.
First, I would politely request that the neighbor turn the volume down because you must get to sleep. If that doesn’t work, contact the manger who will make contact with the neighbor. While you have the right to call the police to report a nuisance, this should be a last resort.

Q.
How long are your leases?


A.
Leases are written for a one year term.





RentalHomePropertyManagement.net

Property Management and Leasing Services

(800) 540-9920     (818) 991-1500